Broadview Mitel 5330 Betriebsanweisung

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Cordless DevicesPage 84 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Answering CallsThe following instructions describe how to an

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 85Cordless DevicesCordless HeadsetThe cordless headset offers the same capabil

Cordless DevicesPage 86 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Cordless Headset LEDsThere are two LEDs associated with the

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 87TroubleshootingTroubleshootingThe following sections can help you solve prob

TroubleshootingPage 88 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Troubleshooting TipsThe following table includes troubleshoot

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 89TroubleshootingWhen I try to use the Dynamic Extension Express – Handoff fea

IndexMitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 91Symbols5310 IP Conference Unit, using 95320/5330 IP Phone Features 25

IndexPage 92 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Conference Callsadding a party to 51dropping out of 51ending 52placi

IndexPage 93 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011FFeaturebuttons 5canceling 5codes, using 28Feature Buttons 5Feature

ContentsMitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page xiContentsGetting Started 1Welcome . . . . . . . . . . . . . . . . . .

IndexPage 94 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011NNavigation Page Buttons 6, 7Number, redialing 37Numbersredialing 3

IndexPage 95 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011SScreen Saver, using 19Secondary Extension Buttons, using 57Settings,

www.mitel.comTHIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be acc

ContentsPage xii Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Viewing Call History . . . . . . . . . . . . . . . . . . . . . . .

ContentsMitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page xiiiUsing Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . .

ContentsPage xiv Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Using Meet-Me Conferencing . . . . . . . . . . . . . . . . . . . .

ContentsMitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page xvHunt Groups 73Logging in to ACD Hunt Groups . . . . . . . . . . . .

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 1Getting StartedGetting StartedWelcomeThe instructions in this guide are for u

Getting StartedPage 2 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 20115320/5330 IP Phone FeaturesThe 5320 and 5330 IP Phones are sho

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 3Getting Started5340 IP Phone FeaturesThe 5340 IP Phone is shown here.2 See “P

Getting StartedPage 4 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Phone Feature DescriptionsThe following sections describe defa

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 5Getting StartedFeature ButtonsFeature buttons provide quick access to commonl

Getting StartedPage 6 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Programmable ButtonsThe IP Phones have self-labeling, programm

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 7Getting StartedPhone SignalsThe IP Phones have several audio and visual signa

Getting StartedPage 8 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Viewing the Phone InformationYou can use the phone to view sys

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 9Getting StartedUsing the 5310 IP Conference UnitYour IP phone can use the 531

Getting StartedPage 10 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Muting the Conference UnitYou can mute the Conference Unit so

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 11Getting StartedUsing the Line Interface Module (LIM)The LIM is an optional d

Getting StartedPage 12 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Making and Answering Calls Using the Analog ButtonTo make a c

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 13Getting StartedMaking and Answering Calls Using the Failover ModeTo make a c

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page iii5320/5330/5340 IP Phone Quick Reference GuideThis guide provides informatio

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 15Personalizing Your PhonePersonalizing Your PhoneThis chapter describes featu

Personalizing Your PhonePage 16 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Changing Volume LevelsYou can change the following v

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 17Personalizing Your PhoneChanging the LanguageYou can change the language in

Personalizing Your PhonePage 18 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Changing the Text Size on the DisplayYou can control

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 19Personalizing Your PhoneUsing the Screen SaverThe IP Phones include an embed

Personalizing Your PhonePage 20 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011o 1 minuteb. If desired, enable the Display Image op

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 21Personalizing Your PhoneViewing Call HistoryYou can use the Call History app

Personalizing Your PhonePage 22 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Deleting Call RecordsYou can delete individual call

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 23Personalizing Your PhoneCutomizing Your Contact ListYou can use the People a

Page iv Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Answering CallsLift the handset, or press (Speaker) to answer a call while

Personalizing Your PhonePage 24 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Specifying Audio Feedback OptionsThe Audio Feedback

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 25Personalizing Your PhoneUsing the Dialpad Buttons to Enter CharactersYou can

Personalizing Your PhonePage 26 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011The following tables show the dialpad characters for

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 27Personalizing Your PhoneUsing Programmable ButtonsFor quick access, you can

Personalizing Your PhonePage 28 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Default Access CodesThe following are default system

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 29Personalizing Your PhoneAnswer Ringing Call 33 351Automatic IC Access – On/O

Personalizing Your PhonePage 30 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Message – Delete Message 68 368Message – Leave Inter

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 31Personalizing Your PhoneListening to Background MusicIf your system is equip

Switching KeymapsKeymaps are the default button assignments on your IP phone. Your system administrator may have programmed an alternate keymap, allow

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 33Answering and Placing CallsAnswering and Placing CallsThe following instruct

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page vNoticeThis guide is released by Mitel Networks Corporation and provides infor

Answering and Placing CallsPage 34 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Redirecting CallsYou can redirect calls to anothe

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 35Answering and Placing CallsPlacing CallsThe following instructions describe

Answering and Placing CallsPage 36 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Placing Internal CallsInternal calls are calls pl

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 37Answering and Placing CallsPlacing External CallsThe following sections desc

Answering and Placing CallsPage 38 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Using Speed DialYou can use speed dial to quickly

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 39Answering and Placing CallsDialing Station Speed-Dial NumbersTo dial a Stati

Answering and Placing CallsPage 40 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Assigning Speed-Dial Numbers to Programmable Butt

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 41Answering and Placing CallsUsing the DirectoryYou can use the Directory to f

Answering and Placing CallsPage 42 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011To search for a directory name or feature:1. Dial

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 43Call FeaturesCall FeaturesThe following sections describe call-related featu

Page vi Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Important Safety Instructions and PrecautionsRemember the following safety g

Call FeaturesPage 44 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Placing Calls On HoldYou can place calls on either Individual H

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 45Call FeaturesTransferring CallsYou can transfer calls to other extensions or

Call FeaturesPage 46 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Viewing Your System InformationIf you are on a call, you can te

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 47Call FeaturesForwarding CallsYou can use Manual Call Forwarding or System Fo

Call FeaturesPage 48 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Using Dynamic Extension ExpressWhen you enable Dynamic Extensio

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 49Call FeaturesThe following call types do not follow Dynamic Extension Expres

Call FeaturesPage 50 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Receiving Message Waiting IndicationsIf your main extension rec

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 51Call FeaturesPlacing Ad Hoc Conference CallsYou can place a Ad Hoc1 conferen

Call FeaturesPage 52 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Ending a Conference and Placing all Parties on HoldYou can end

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 53Call FeaturesUsing Meet-Me ConferencingThe Meet-Me Conferencing feature allo

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page viiPower RequirementsThe IP phone requires any one of the following power supp

Call FeaturesPage 54 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Joining a Meet-Me ConferenceYou can join a conference with up t

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 55Call FeaturesUsing Record-A-CallYou can use Record-A-Call to record an ongoi

Call FeaturesPage 56 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Using Call LoggingYour call logs are records of your most recen

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 57Call FeaturesUsing Secondary Extension ButtonsSecondary Extension buttons mu

Call FeaturesPage 58 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Using Hot DeskingThe Hot Desking feature allows users to share

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 59Call FeaturesUsing the Configuration AssistantIf Configuration Assistant is

Call FeaturesPage 60 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Accessing the Configuration AssistantFollow the instructions be

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 61Call FeaturesChanging the DND Settings See “Using Do-Not-Disturb (DND)” on p

Call FeaturesPage 62 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Managing Meet-Me Conferencing Access CodesSee “Using Meet-Me Co

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 63Call FeaturesUsing Remote ProgrammingIf the Configuration Assistant feature

Page viii Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Phone UsageThis equipment is not for connection to the telephone network o

Call FeaturesPage 64 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Changing the DND SettingsSee “Using Do-Not-Disturb (DND)” on pa

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 65Call FeaturesChanging Your Station PasscodeYou can use Remote Programming to

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 67MessagesMessagesThis section describes the following system messaging featur

MessagesPage 68 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Viewing and Responding to MessagesWhen you have waiting messages, th

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 69MessagesUsing Do-Not-Disturb (DND)You can use DND to stop calls and pages to

MessagesPage 70 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Using Reminder MessagesYou can use Reminder messages to alert you at

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 71MessagesPaging Other System UsersYou can place page announcements through ph

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 73Hunt GroupsHunt GroupsHunt groups are groups of internal parties (agents) wh

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page ixNotice to Canadian CustomersThe Class B digital apparatus complies with Cana

Hunt GroupsPage 74 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Logging out of ACD Hunt GroupsYou can log out of all ACD hunt gro

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 75Hunt GroupsOther Hunt Group FeaturesThe following features can be used by AC

Hunt GroupsPage 76 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Hunt Group Supervisor FeaturesThe following features can be used

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 77Hunt GroupsUsing Barge-InWhile monitoring a hunt group call, you can use Bar

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 79Cordless DevicesCordless DevicesYou can use the cordless handset and cordles

Cordless DevicesPage 80 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Cordless ModuleThe cordless module is shown here. Handset an

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 81Cordless DevicesPairing the Cordless Module and DevicesBefore using the cord

Cordless DevicesPage 82 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011Using a Cordless Device as a Remote ControlWhen not being us

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 83Cordless DevicesCordless HandsetThe cordless handset, shown below provides o